Terms and Conditions

Last updated: 31 August 2026

These Terms and Conditions apply to qualifications, courses, assessments, examinations, online learning, workplace assessment and related services purchased from DB Training Ltd through DB College. Please read them before registering, enrolling or paying.

1. About us

The training provider and contracting company is DB TRAINING LTD (company number 12617701), whose registered office is James Taylor House, St. Albans Road East, Hatfield, England, AL10 0HE. VAT registration number: 522 7355 01.

Website: dbcollege.co.uk
Email: info@dbcollege.co.uk
Telephone: 01707 502 775

2. Acceptance, registration and immediate commencement

Your order or registration is an offer to purchase the selected service. A contract is formed when we accept the enrolment or booking and send confirmation, take payment, register the learner, provide access to materials or begin delivering the service, whichever happens first.

Where the registration or checkout form prominently refers to these Terms and requires your active agreement, submitting that form confirms that you:

• have been given the opportunity to read these Terms before being bound by them;
• request DB Training Ltd to begin providing the service immediately rather than waiting until the end of any applicable 14-day cooling-off period;
• authorise us to begin eligibility checks, learner onboarding, awarding-body registration, induction, assessor allocation, assessment planning and preparation or supply of course materials; and
• understand that you must pay for services already supplied and non-recoverable costs already incurred if you later cancel.

Immediate access to digital content must also be supported by an express consent and acknowledgement that the applicable cancellation right may be lost once digital supply begins.

The course page, quotation, invoice, registration or enrolment confirmation and these Terms form the contract. If an agreed written quotation or employer contract conflicts with these Terms, the specifically agreed written term takes priority.

3. Consumers and business customers

A consumer is an individual purchasing mainly for purposes outside their trade, business or profession. A business customer includes an employer, contractor or organisation purchasing training for staff or for business purposes.

Consumer statutory rights apply where legally required. Business customers do not receive consumer cooling-off rights unless expressly agreed in writing. Where an employer or another organisation pays, the purchaser must also accept these Terms through checkout, an order, quotation or booking confirmation; a learner cannot normally bind an unrelated paying organisation without authority.

4. Course information and eligibility

• You must provide accurate information about your identity, job role, experience, prior qualifications and access to workplace evidence.
• Many NVQs and competence-based qualifications require the learner to be working in a suitable role and to provide authentic, current and sufficient workplace evidence.
• We may carry out an initial assessment before or after enrolment. If the learner does not meet an awarding-body, card-scheme, funding, site-access or qualification requirement, we may recommend another route.
• Course durations and completion dates are estimates unless expressly guaranteed in writing. Progress depends on the learner supplying evidence, attending appointments, responding to the assessor and meeting assessment requirements.
• Enrolment does not guarantee that a qualification, CSCS/CPCS/NPORS card, professional membership, employment, promotion or immigration outcome will be awarded. Those decisions may be made by independent awarding bodies, card schemes, professional bodies or employers.

5. Prices, VAT and payment

• The total payable price, including any applicable VAT, will be shown before an online order is submitted and confirmed on the invoice or order confirmation.
• Payment is due in full before delivery begins unless an instalment or deposit plan is confirmed in writing or selected at checkout.
• If an instalment plan is selected, every instalment remains payable on the agreed date. A payment plan changes the timing of payment, not the total course fee.
• We may pause access, assessment, verification or certification while an overdue amount remains unpaid, provided this does not remove any statutory right.
• Card and online payments may be processed by third-party payment providers. Their technical and security terms may also apply.
• Chargebacks must not be used as a substitute for contacting us about a genuine complaint or cancellation. Fraudulent or abusive payment disputes may be challenged with evidence of registration, consent and delivery.

6. Consumer right to cancel

If you are a consumer and book online, by telephone or away from our premises, you will normally have 14 days from the date the contract is made to cancel without giving a reason.

To cancel, send a clear statement to info@dbcollege.co.uk before the cancellation period expires. You may use the model cancellation form at the end of these Terms, but you do not have to.

If you actively accept the immediate-start provision on the registration or checkout form, you expressly request us to begin the service during the 14-day period. If you then cancel, you must pay a proportionate amount for what has been supplied up to cancellation, together with any non-recoverable third-party cost that you authorised and that was clearly disclosed.

If a service is fully performed during the cancellation period after your express request and acknowledgement, the statutory cancellation right may end once performance is complete. For digital content supplied immediately, the cancellation right may be lost once supply begins where you expressly consented to immediate supply and acknowledged that consequence.

7. Refunds after delivery starts or the cooling-off period ends

Except where the law requires otherwise, fees are non-refundable to the extent that they relate to services already supplied, resources already accessed or costs already incurred.

The following elements are normally non-refundable once they have been provided, commissioned or paid to a third party:

• awarding-body, examination, learner-registration, certification and card-scheme charges;
• learner onboarding, induction, eligibility checks and recognition-of-prior-learning work;
• assessor allocation, assessment planning, observations, professional discussions, marking, feedback and portfolio reviews;
• internal or external quality assurance work;
• booked examinations, resits, site visits, venue costs or specialist staff time;
• digital learning, e-learning licences, downloadable resources and materials already accessed or supplied;
• printed books, workbooks, certificates or other personalised items already issued; and
• reasonable administration and other losses directly caused by the cancellation, where these were made clear and can be evidenced.

We will not retain more than is reasonable for the services supplied, unavoidable third-party charges and losses actually incurred. Where part of the fee has not been earned or committed, we will assess whether a balance is refundable after taking reasonable steps to reduce our loss.

No refund is due merely because a learner changes their mind after the applicable cancellation period, changes employment, loses site access, does not supply evidence, stops responding, fails to attend, does not complete within the agreed period, or does not achieve the desired result, provided we have supplied the agreed service with reasonable care and skill.

8. Employer and business bookings

For business bookings, cancellation and substitution terms in a written quotation or employer agreement apply. If none are stated, fees for work performed and third-party costs incurred are non-refundable. We may allow a suitable substitute learner or course transfer where the qualification rules allow it and the request is made before registration or delivery has materially progressed. Any additional direct cost will be confirmed before the change is made.

9. Transfers, deferrals and substitutions

A request to transfer, defer or substitute a learner must be made in writing. Approval is not automatic and depends on awarding-body rules, course availability, eligibility and the amount of work already completed. We may charge a reasonable fee reflecting additional work or third-party charges, which will be disclosed before the transfer is processed.

10. Learner responsibilities

The learner must:

• provide genuine evidence produced through their own work and cooperate with identity and authenticity checks;
• attend agreed sessions and respond to reasonable assessor requests;
• protect login details and not share course accounts or restricted materials;
• follow site, venue, safeguarding, equality and health-and-safety rules;
• tell us promptly about relevant support needs or reasonable adjustments; and
• behave respectfully towards staff, assessors, other learners and customers.

Plagiarism, fabricated evidence, impersonation, unauthorised assistance, altered documents, abusive behaviour or other malpractice may result in investigation, suspension or withdrawal in line with awarding-body requirements. Fees already applied to legitimate delivery and investigation work will not be refundable, subject to applicable law and appeal rights.

11. Assessment, certification and awarding bodies

Assessment decisions are based on the relevant qualification standard. Portfolios may be subject to internal quality assurance, external quality assurance and awarding-body sampling. Certificates and results can be delayed by verification, audit, sanctions, printing, postal disruption or matters outside our reasonable control.

Where an awarding body changes a specification, rule, fee or assessment requirement, we will take reasonable steps to offer an equivalent route or explain the available options. We will not make a material change that leaves a consumer substantially worse off without offering an appropriate remedy.

12. Our cancellation or course changes

We may make minor changes required by law, safety rules, awarding bodies or operational necessity where the overall service is not materially reduced.

If we cancel a course or cannot provide the contracted service for reasons that are not the learner’s fault, we will offer a suitable alternative, transfer or refund for the part not supplied. This does not affect the learner’s statutory rights.

13. Reasonable adjustments, equality and safeguarding

We aim to provide fair access and will consider reasonable-adjustment requests in accordance with applicable law and awarding-body rules. Adjustments cannot remove or reduce the competence standard that a learner must demonstrate. Relevant information should be provided as early as possible and will be handled appropriately.

14. Health and safety

Learners must comply with applicable health-and-safety requirements and use any required PPE. Workplace assessment remains subject to the employer’s and site controller’s safety arrangements. We may stop or postpone an activity where conditions are unsafe.

15. Intellectual property and course access

Course materials, templates, videos, assessments and platform content owned or licensed by us are provided for the registered learner’s personal study and assessment. They must not be copied, resold, published, shared, recorded or used to train another person without written permission. Awarding-body materials remain subject to the relevant owner’s terms.

16. Data protection

We process personal data for enrolment, identity checks, course delivery, assessment, certification, regulatory compliance, payment administration and legitimate business purposes. We may share necessary information with awarding bodies, regulators, card schemes, assessors, quality assurers, examination providers, funding bodies and service providers. Details are set out in our Privacy Policy.

17. Liability and statutory rights

We will provide services with reasonable care and skill. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a consumer’s statutory rights.

We are not responsible for loss caused by inaccurate information supplied by the learner or customer, failure to follow reasonable instructions, workplace conditions outside our control, or decisions made independently by awarding bodies, card schemes, employers or professional bodies.

For business customers only, and so far as legally permitted, our total liability arising from the relevant booking will not exceed the total fees paid for that booking. We are not liable to a business customer for indirect loss, loss of profit, loss of business or loss of opportunity. These limits do not apply where liability cannot lawfully be limited.

18. Events outside our control

Neither party is responsible for delay caused by events outside its reasonable control. We will contact you as soon as reasonably possible, take reasonable steps to reduce disruption and resume delivery when practicable. If a consumer is materially deprived of the contracted service for a prolonged period, statutory cancellation and refund rights remain available.

19. Complaints and appeals

Please raise complaints promptly by emailing info@dbcollege.co.uk with the learner’s name, qualification, order or registration reference and details of the issue. Assessment appeals and complaints will be handled under the applicable DB College and awarding-body procedure. Using a complaint or appeal procedure does not remove any statutory right or prevent a consumer from seeking independent advice or using the courts.

20. General terms

• If any term is found unlawful or unenforceable, the remaining terms continue to apply.
• A delay in enforcing a right does not waive that right.
• No person other than the customer, learner where applicable, and DB Training Ltd has a right to enforce this contract, except where the law provides otherwise.
• These Terms are governed by the law of England and Wales. Consumers retain any mandatory protections and court rights available where they live.

21. Model cancellation form

Complete and send this only if you wish to cancel within an applicable statutory cancellation period:

These Terms should be read together with the relevant course description, registration form, order confirmation, invoice, Privacy Policy and any written employer or funding agreement.